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Call Evaluation Tool

Call QA Scorecard Builder

Upload customer service calls to generate a tailored compliance checklist based on script adherence and real CX standards.

What This Tool Does

Upload transcripts or recordings of customer service calls.
Our tool analyzes them for policy, tone, then creates a downloadable checklist you can use for auditing, QA, or training.

Key Features

  • Custom checklist generated from actual CX conversations
  • Downloadable templates for auditing or training
  • Highlights missed or risky compliance areas
  • Adapts to industry-specific standards and tone

How it Works

Frequently Asked Questions

What formats do you support?
You can upload call recordings (MP3, WAV, M4A) or transcripts (TXT, DOCX, PDF)
Do I need sample calls from my team?
Yes — the tool uses real calls to build the most relevant checklist.
Is this secure?
Yes. All files are encrypted, processed securely, and deleted after analysis.

Upload a call and get a downloadable template in minutes.

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