Call Evaluation Tool

Call QA Scorecard Builder

Upload customer service calls to generate a tailored compliance checklist based on script adherence and real CX standards.

What This Tool Does

Upload transcripts or recordings of customer service calls.
Our tool analyzes them for policy, tone, then creates a downloadable checklist you can use for auditing, QA, or training.

Key Features

Custom checklist generated from actual CX conversations
Downloadable templates for auditing or training
Highlights missed or risky compliance areas
Adapts to industry-specific standards and tone

How it Works

Call Upload

Upload high-performing CS calls or transcripts

Call Analysis

Scans for script adherence and quality checkpoints

Output

Get compliance checklist template

Frequently Asked Questions

What formats do you support?

You can upload call recordings (MP3, WAV, M4A) or transcripts (TXT, DOCX, PDF)

Do I need sample calls from my team?

Yes — the tool uses real calls to build the most relevant checklist.

Is this secure?

Yes. All files are encrypted, processed securely, and deleted after analysis.

Upload a call and get a downloadable template in minutes.

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Enterprise grade security

Your conversations are sensitive.
We engineered for that.

256-bit AES and 256-bit SSL/TLS encryption

Regular impact assessments

No AI training with your data

PII/PHI Redaction

SOC 2 Type II

Certified

HIPAA

Compliant

GDPR

Compliant

AWS Partner

Verified

Google Cloud

Partner

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