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Prioritize Improvements by Impact: Focus Your Roadmap on What Actually Matters

TL;DR: What this template does

This template turns qualitative feedback into a prioritized list of product improvements — ranked by customer impact and supported by direct quotes.
Upload interviews and generate a recommendation dashboard to align your team around what needs fixing first.

Why impact-based prioritization beats opinions

Not all feedback is equal — and not all bugs are worth fixing.

This template gives you clarity on what’s blocking users the most — and why — so you can prioritize improvements based on actual impact.

Definition: Prioritizing by impact means scoring and surfacing UX issues based on how often they occur, how deeply they affect users, and what’s at stake if they’re ignored.

How does this template work?

Step 1: Upload Interviews
  • Works with support logs, user interviews, bug report conversations
  • Accepts transcripts, video, audio
  • Ideal for feedback from frustrated or recently onboarded users
Step 2: Extract UX Themes — Prioritization Signals
  • AI groups common issues by frequency and emotional weight
  • Flags high-friction patterns in flow, onboarding, or functionality
  • Sorts recommendations by urgency + potential upside
Step 3: Output — Recommendations Dashboard
  • Prioritized list of improvement areas
  • Summary view for roadmap and leadership
  • Linked quotes

What benefits does this template provide?

BenefitDescriptionImpact
Fix What Matters MostFocus on problems users feel the mostDrive satisfaction + loyalty
Save Prioritization TimeSkip endless sorting and triage debatesShip improvements faster
Better Internal AlignmentEveryone sees what’s broken and whyAlign product, CX, support
Quote-Supported ReportsProvide clear evidence for every roadmap itemBuild trust in product decisions

How do different teams use this template?

PMs: Make prioritization less political, more data-driven
Design Leads: Focus sprints on the right issues
Support Managers: Elevate repeat problems to product
Founders: Align resources to what matters most

Frequently Asked Questions

Can I use support calls for this?
Yes — in fact, support calls are gold. They show frustration, confusion, and drop-off moments directly.
Is this better than voting boards or NPS?
Completely different. This is deep signal from real user experience — not surface-level sentiment or popularity contests.
How often should I run this analysis?
Every 2–4 weeks if you’re actively shipping. Quarterly for strategic planning.

What Teams Are Saying

“Insight7 lets us focus on what’s broken and fix it fast. We don’t waste time arguing about what matters — the feedback speaks for itself.”


— Toye Fatolu, Product Designer, Terragon Group

Ready to fix the things users actually care about?