Integration

Cisco Webex <> Insight7

Sync Calls from Webex Calling & CCaaS for Instant Call Analytics

About This Integration

Connect Insight7 to your Cisco Webex Calling or CCaaS environment to automatically sync recorded calls for instant call analytics. No manual uploads required. Evaluate conversations in minutes, identify trends, and ensure consistent quality across every interaction.

Cisco Webex Calling and CCaaS power critical business communications, but without automation, the recorded calls often remain locked away and underutilized. Manual review is slow and inconsistent, meaning valuable insights can be missed.

With Insight7’s Cisco Webex Calling & CCaaS integration, your recorded calls are automatically synced and analyzed, no downloads, re-uploads, or renaming needed. Once connected, Insight7 securely accesses your call recordings and continuously monitors for new files.

Each synced call is evaluated for quality, silence patterns, sentiment shifts, and potential risks. Insight7’s dashboards summarize these findings over time, helping you spot changes, address issues early, and maintain high communication standards. This transforms Cisco Webex Calling & CCaaS from a simple call storage tool into a real-time analytics engine.

How it Works

Connect Cisco Webex

Authorize Insight7 to securely access your Webex Calling or CCaaS call recordings.

Auto Sync & Analyze

Insight7 automatically pulls and processes your recorded calls.

Get Insights Instantly

Receive actionable call analytics within minutes of syncing.

What Happens After You Connect Cisco Webex Calling & CCaaS?

Once connected, Insight7 automatically pulls in your recorded calls and transcripts, whether from inbound, outbound, or internal calls stored in your Webex Calling or CCaaS environment.

You can:
Skip the manual effort – No need to download or upload files manually. Insight7 continuously syncs new recordings as they become available.
Get instant evaluations – Each synced call is automatically scored and analyzed for quality, performance patterns, and risk signals.
Stay in your existing workflow – No need to change how you manage calls. Insight7 integrates quietly in the background and delivers insights when you need them.

It’s the easiest way to activate full-scale call analytics without adding extra steps to your process.

Frequently Asked Questions

Can I choose which Webex Calling & CCaaS calls to sync?

Yes. You control what’s synced.

Is the data from Webex secure?

Yes. All data is encrypted in transit and at rest.

How quickly are analytics generated?

Most calls are processed within minutes of syncing.

Connect your Cisco Webex account now

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Call Quality Monitor

Upload calls or transcripts to get AI-scored evaluations and downloadable scorecards.

Hear from our customers

“We can now review customer calls for insights quality in minutes vs weeks. We also identify opportunities to improve our customer experience and increase sales like we never did before.”

“Before we got Insight7, I would spend days getting recordings transcribed, highlighting interesting quotes, and aggregating those quotes into insights. Now I just upload the recordings into Insight7 and all that work is done for me in a matter of minutes.”

“Insight7 is accurate in transcribing and has unique analysis capabilities other tools don’t have. I love the customer service too. It's exceptionally good.”

“I've been doing market research analysis for 40 years and Insight7 has been a huge help. It is super fast and convenient, absolutely fantastic so far!”

“Insight7 is a great tool and I am using it more and more every day. The time to insight is impressive, enabling me to take research or customer calls and turn them into Insights I can act off of.”