Automatically evaluate every call against your custom QA benchmarks and scoring rubrics.
Pinpoint Quality Issues Instantly
Surface trends and agent performance insights across dimensions like clarity, compliance, empathy, and resolution.
Track QA Performance Over Time
Visual dashboards make it easy to monitor progress, flag risks, and report on team-wide or individual metrics.
Stay Secure and Compliant
Built-in redaction and data handling ensures you stay audit-ready and privacy-compliant.
How it Works
Upload Calls Securely
From any VoIP or storage system – Google Drive, AWS, Zoom, Google Meet, OneDrive and more.
Automated Evaluation Engine
Each call is transcribed, evaluated and scored using your QA benchmarks – instantly and accurately.
Spot Issues, Take Action
Use AI-powered insights to fix quality gaps, enforce standards, and make confident decisions.
Loved by 500+ insights and customer-facing teams
Hear from our customers
“We can now review customer calls for insights quality in minutes vs weeks. We also identify opportunities to improve our customer experience and increase sales like we never did before.”
“Before we got Insight7, I would spend days getting recordings transcribed, highlighting interesting quotes, and aggregating those quotes into insights. Now I just upload the recordings into Insight7 and all that work is done for me in a matter of minutes.”
“Insight7 is accurate in transcribing and has unique analysis capabilities other tools don’t have. I love the customer service too. It's exceptionally good.”
“I've been doing market research analysis for 40 years and Insight7 has been a huge help. It is super fast and convenient, absolutely fantastic so far!”
“Insight7 is a great tool and I am using it more and more every day. The time to insight is impressive, enabling me to take research or customer calls and turn them into Insights I can act off of.”
