Ingest thousands of customer conversations automatically. No manual uploads, no missed data.
Smart Call Evaluation
Calls are classified by type (support, implementation, care, renewals) and evaluated against tailored scorecards.
Coaching & QA at Scale
Managers get instant scorecards, coaching recommendations, and evidence from transcripts — all traceable back to the call.
Dashboards & Trends
Go beyond single calls. See patterns across reps, teams, and timeframes. Track experience quality and customer sentiment over weeks or months.
Loved by 500+ insights and customer teams
Hear from our customers
“We can now review customer calls for insights quality in minutes vs weeks. We also identify opportunities to improve our customer experience and increase sales like we never did before.”
“Before we got Insight7, I would spend days getting recordings transcribed, highlighting interesting quotes, and aggregating those quotes into insights. Now I just upload the recordings into Insight7 and all that work is done for me in a matter of minutes.”
“Insight7 is accurate in transcribing and has unique analysis capabilities other tools don’t have. I love the customer service too. It's exceptionally good.”
“I've been doing market research analysis for 40 years and Insight7 has been a huge help. It is super fast and convenient, absolutely fantastic so far!”
“Insight7 is a great tool and I am using it more and more every day. The time to insight is impressive, enabling me to take research or customer calls and turn them into Insights I can act off of.”
Webinar on Sep 26: How VOC Reveals Opportunities NPS Misses
Learn how Voice of the Customer (VOC) analysis goes beyond NPS to reveal hidden opportunities, unmet needs, and risks—helping you drive smarter decisions and stronger customer loyalty.
