This tool analyzes real customer conversations and transforms them into visual journey maps.
See the full customer experience laid out; including key moments, pain points, and emotional signals so you can optimize where it matters most.
Key Features
Transforms raw conversations into visual customer journeys
Highlights key touchpoints, transitions, and drop-off moments
Pulls in sentiment and pain points for added depth
Downloadable and ready for stakeholder presentations
How it Works
Call Upload
Upload customer conversation files
Call Analysis
Select a journey map type or use the default
Output
Receive a clean, exportable journey map
Frequently Asked Questions
What formats do you support?
You can upload video/audio files (MP3, WAV, M4A) or text files (TXT, DOCX, PDF).
Does it detect emotions or pain points?
Yes. You can specify exactly what kinds of insights you want to visualize on each row/lane.
Can I export the journey maps?
Yes. You can download them as PDFs or images for reports and presentations.
Upload conversation files and generate a journey map in minutes.
“We can now review customer calls for insights quality in minutes vs weeks. We also identify opportunities to improve our customer experience and increase sales like we never did before.”
“Before we got Insight7, I would spend days getting recordings transcribed, highlighting interesting quotes, and aggregating those quotes into insights. Now I just upload the recordings into Insight7 and all that work is done for me in a matter of minutes.”
“Insight7 is accurate in transcribing and has unique analysis capabilities other tools don’t have. I love the customer service too. It's exceptionally good.”
“I've been doing market research analysis for 40 years and Insight7 has been a huge help. It is super fast and convenient, absolutely fantastic so far!”
“Insight7 is a great tool and I am using it more and more every day. The time to insight is impressive, enabling me to take research or customer calls and turn them into Insights I can act off of.”
