Uncategorized Top KPIs for Measuring Call Quality Across Diverse Customer PersonasYou’ve just wrapped two calls with two very different buyers. The first was a technical…Kehinde FatosaMay 29, 2025
Uncategorized How to Avoid Intake Call Errors That Hurt RetentionWhen retention drops, most teams blame marketing, messaging, or product. Rarely do they look at…Kehinde FatosaMay 28, 2025
Uncategorized How to Calibrate Call Evaluation Scores Across Dispersed TeamsYou’ve just wrapped a call. You thought it was decent, maybe even great. Clear next…Kehinde FatosaMay 28, 2025
Uncategorized A Simple Framework for Better Call EvaluationIf you’ve ever finished a client call or a team discussion thinking, “Wait, what did…Kehinde FatosaMay 27, 2025
Uncategorized The Real Cost of Manual Interview Analysis and How Automation Improves Decision Making SpeedIn every company, there's a hidden tax, paid not in dollars, but in hours. It's…Kehinde FatosaMay 27, 2025
Uncategorized Is Your Call Quality Mid? 5 Quick Point Checks to Know for SureClient calls are the lifeblood of many businesses, but how often do you pause to…Kehinde FatosaMay 26, 2025
Uncategorized Mastering the 15 Minute Client Intake CallIn the fast paced world of client services, the initial intake call is more than…Kehinde FatosaMay 26, 2025
Uncategorized Customer Insights and CX Strategy To Boost Profitability With Camilla Ferreira – Part 2When we think about customer support, it’s often labeled a cost center, a necessary expense…Kehinde FatosaMay 23, 2025
Uncategorized Why You Should Stop Tagging Calls by KeywordsIf you're tagging calls or survey responses with words like "pricing", "delay", or "cancel", you're…Kehinde FatosaMay 22, 2025
Uncategorized The 10-Minute Job: How to Summarize Customer Calls Without Losing InsightMany teams still spend too much time trying to summarize customer calls. Even worse, they…Kehinde FatosaMay 22, 2025