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You’ve just wrapped two calls with two very different buyers. The first was a technical…

When retention drops, most teams blame marketing, messaging, or product. Rarely do they look at…

You’ve just wrapped a call. You thought it was decent, maybe even great. Clear next…

If you’ve ever finished a client call or a team discussion thinking, “Wait, what did…

In every company, there's a hidden tax, paid not in dollars, but in hours. It's…

Client calls are the lifeblood of many businesses, but how often do you pause to…

In the fast paced world of client services, the initial intake call is more than…

When we think about customer support, it’s often labeled a cost center, a necessary expense…

If you're tagging calls or survey responses with words like "pricing", "delay", or "cancel", you're…

Many teams still spend too much time trying to summarize customer calls. Even worse, they…