Qualitative analysis

Evaluating agent performance with AI feedback is revolutionizing how customer-facing teams enhance their service quality…

AI technology plays a pivotal role in maintaining consistency across all support calls at Insight7.…

Roleplay exercises are revolutionizing the training of support agents, particularly when enhanced by AI technology.…

In today's fast-paced digital landscape, customer support conversations are pivotal for business success. However, identifying…

Using AI to evaluate tone and empathy in calls is revolutionizing customer interactions. At Insight7,…

In today's fast-paced customer service landscape, support calls can often go awry due to common…

AI coaching is revolutionizing the landscape of customer support by significantly enhancing call quality. At…

Introduction In today's competitive landscape, high-stakes sales closing requires more than just traditional techniques; it…

Introduction In today's fast-paced business environment, securing budget approvals can be a daunting task. AI…

Introduction In today's competitive landscape, mastering post-proposal follow-up conversations is crucial for sales success. Practicing…