Customer Insights

AI coaching for contact center agents during emotionally charged calls is revolutionizing customer service. By…

In today's fast-paced world, managing difficult conversations about money can be a daunting task, often…

In the realm of customer service, de-escalation is a critical skill, especially when you're the…

AI is transforming how customer-facing teams engage with elderly customers, particularly when it comes to…

Call center behavioral coaching for de-escalation in retention calls is essential for enhancing customer interactions…

Using AI roleplay to practice coaching call center agents on empathetic firmness offers a transformative…

Customer service coaching for difficult conversations during crises is essential for maintaining customer trust and…

Soft skills coaching, particularly in de-escalation techniques, is essential for teams handling regulated products. As…

When mistakes occur in customer service, de-escalating the situation is crucial for maintaining customer satisfaction…

AI coaching for contact center agents focusing on apology and resolution is revolutionizing customer service…