Sentiment analysis customer service: Training teams to read emotional cues 
Sentiment analysis in customer service is crucial for training teams to read emotional cues effectively.…
Bella WilliamsNovember 12, 2025
Using AI to practice empathy statements in difficult conversations
Using AI to practice empathy statements in difficult conversations can significantly enhance communication skills, especially…
Bella WilliamsNovember 12, 2025
Customer service coaching for recognizing and managing emotions during calls
Customer service coaching for recognizing and managing emotions during calls is essential for enhancing customer…
Bella WilliamsNovember 12, 2025
How AI coaching helps improve empathy in professional interactions
AI coaching significantly enhances empathy in professional interactions by providing real-time feedback and insights that…
Bella WilliamsNovember 12, 2025
Soft skills coaching with AI: Building emotional intelligence in customer conversations
In today's customer-centric landscape, soft skills coaching powered by AI is essential for enhancing emotional…
Bella WilliamsNovember 12, 2025
Leveraging AI for Enhanced Quality Assurance in Customer Service 
In an era where personalized customer experiences dictate business success, the role of quality assurance…
Kehinde FatosaOctober 10, 2025
Using Voice Of Customer Analytics To Uncover Insights
Most teams still rely on survey data - NPS, CSAT, CES - to measure customer…
Kehinde FatosaOctober 7, 2025
Customer Experience Insights| Turn CX Pain Points Into Revenue
Customer experience (CX) is often described as a journey. But for many organizations, that journey…
Kehinde FatosaSeptember 12, 2025
Turning Customer Calls Into CX Insights That Drive Revenue
Every business is sitting on a gold mine of customer calls, but most teams are…
Kehinde FatosaSeptember 9, 2025
How Culture Shapes Customer Experience Impact- With Annette Franz
On this episode of The Insight Frontier, we’re joined by Annette Franz, a recognized leader…
Kehinde FatosaSeptember 1, 2025
