Customer Analysis

Training new agents has traditionally been a time-consuming process, but with the advent of AI…

In today's fast-paced business environment, effective communication is crucial for success. Insight7 leverages artificial intelligence…

AI coaching is revolutionizing customer service by significantly improving first-call resolution rates. By leveraging advanced…

Evaluating agent performance with AI feedback is revolutionizing how customer-facing teams enhance their service quality…

AI technology plays a pivotal role in maintaining consistency across all support calls at Insight7.…

Roleplay exercises are revolutionizing the training of support agents, particularly when enhanced by AI technology.…

In today's fast-paced digital landscape, customer support conversations are pivotal for business success. However, identifying…

Using AI to evaluate tone and empathy in calls is revolutionizing customer interactions. At Insight7,…

In today's fast-paced customer service landscape, support calls can often go awry due to common…

AI coaching is revolutionizing the landscape of customer support by significantly enhancing call quality. At…