Best agent assist solutions for support teams with new hires AI Best agent assist solutions for support teams with new hiresThe onboarding process for new hires in support teams can be daunting. With the pressure…Bella WilliamsJanuary 28, 2026
Real-time coaching for new sales reps on live prospect calls AI Real-time coaching for new sales reps on live prospect callsReal-time coaching for new sales reps on live prospect calls is crucial for enhancing performance,…Bella WilliamsJanuary 28, 2026
AI agent assist for new hires handling technical support questions AI AI agent assist for new hires handling technical support questionsThe onboarding process for new hires in technical support roles can be a daunting challenge.…Bella WilliamsJanuary 28, 2026
How live assist reduces new hire reliance on escalations and transfers AI How live assist reduces new hire reliance on escalations and transfersIn the fast-paced world of customer service, new hires often face significant challenges during their…Bella WilliamsJanuary 28, 2026
Real-time de-escalation support for new agents with agent assist AI Real-time de-escalation support for new agents with agent assistReal-time de-escalation support is a crucial aspect of training new agents in customer service environments.…Bella WilliamsJanuary 28, 2026
How real-time call guidance reduces new agent hold times AI How real-time call guidance reduces new agent hold timesReal-time call guidance is transforming the way new agents operate in contact centers, significantly reducing…Bella WilliamsJanuary 28, 2026
Supporting remote new hires on live calls with real-time agent assist AI Supporting remote new hires on live calls with real-time agent assistSupporting remote new hires can be a daunting challenge, especially when it comes to ensuring…Bella WilliamsJanuary 28, 2026
Agent assist for new hires handling complex product or policy questions AI Agent assist for new hires handling complex product or policy questionsNew hires in customer service roles often face significant challenges when handling complex product or…Bella WilliamsJanuary 28, 2026
Real-time call guidance for when new agents forget scripts AI Real-time call guidance for when new agents forget scriptsReal-time call guidance is a game-changer for contact centers, especially when new agents struggle to…Bella WilliamsJanuary 28, 2026
Building new hire confidence through live agent assist AI Building new hire confidence through live agent assistBuilding a confident workforce is critical for any organization, especially in customer-facing roles where new…Bella WilliamsJanuary 28, 2026