AI

The New Hire Challenge & Real-Time Agent Assist Solution In the fast-paced world of contact…

Agent onboarding is a critical phase for any organization, especially in contact centers where the…

Building an early intervention program using agent assist analytics can significantly enhance the effectiveness of…

Remote work has transformed the landscape of employee onboarding, particularly in customer service environments. As…

In today's fast-paced work environment, the challenge of onboarding new hires effectively is more critical…

Early warning dashboards for new hire performance using agent assist are becoming essential tools for…

In today's fast-paced customer service environment, ensuring that agents feel confident and capable during their…

Real-time call data has emerged as a powerful tool for organizations looking to identify and…

Introduction New agents often face significant challenges when transitioning from training to real-world customer interactions.…

Measuring training-to-floor success with agent assist performance data is crucial in ensuring that new hires…