Real-time agent guidance for handling repeat callers with unresolved issues AI Real-time agent guidance for handling repeat callers with unresolved issuesIn the world of customer service, dealing with repeat callers who have unresolved issues can…Bella WilliamsJanuary 29, 2026
Agent assist software that prompts recovery language for frustrated callers AI Agent assist software that prompts recovery language for frustrated callersIn the world of customer service, conversations can quickly turn challenging. Whether it’s a price…Bella WilliamsJanuary 29, 2026
Real-time call guidance for empathy statements that actually work AI Real-time call guidance for empathy statements that actually workIn sales, customer service, and support conversations, difficult moments are inevitable. Whether it’s a price…Bella WilliamsJanuary 29, 2026
How live assist helps agents respond to yelling and aggressive customers AI How live assist helps agents respond to yelling and aggressive customersIn customer service, the pressure can be intense, especially when agents are faced with yelling…Bella WilliamsJanuary 29, 2026
AI agent assist tools that detect tone shifts and prompt de-escalation responses AI AI agent assist tools that detect tone shifts and prompt de-escalation responsesAI agent assist tools are transforming how customer service representatives handle challenging conversations. In sales,…Bella WilliamsJanuary 29, 2026
Using agent assist for de-escalation in difficult payment calls AI Using agent assist for de-escalation in difficult payment callsBlog content for Using agent assist for de-escalation in difficult payment calls - comprehensive roleplay…Bella WilliamsJanuary 29, 2026
Real-time de-escalation for sensitive patient conversations AI Real-time de-escalation for sensitive patient conversationsIn healthcare, conversations with patients can often become sensitive and emotionally charged, leading to situations…Bella WilliamsJanuary 29, 2026
Real-time agent guidance for defusing customer anger without escalating to supervisors AI Real-time agent guidance for defusing customer anger without escalating to supervisorsIn the world of customer service, difficult moments are inevitable. Whether it's a price objection,…Bella WilliamsJanuary 29, 2026
Agent assist software that coaches de-escalation techniques in real-time AI Agent assist software that coaches de-escalation techniques in real-timeIn the world of sales, customer service, and support, challenging conversations are an inevitable part…Bella WilliamsJanuary 29, 2026
How agent assist helps agents stay calm during heated conversations AI How agent assist helps agents stay calm during heated conversationsIn the world of sales and customer service, difficult conversations are inevitable. Whether it's dealing…Bella WilliamsJanuary 29, 2026