Upload transcripts or recordings of customer service calls. Our tool analyzes them for policy, tone, then creates a downloadable checklist you can use for auditing, QA, or training.
Key Features
Custom checklist generated from actual CX conversations
Downloadable templates for auditing or training
Highlights missed or risky compliance areas
Adapts to industry-specific standards and tone
How it Works
Call Upload
Upload high-performing CS calls or transcripts
Call Analysis
Scans for script adherence and quality checkpoints
Output
Get compliance checklist template
Frequently Asked Questions
What formats do you support?
You can upload call recordings (MP3, WAV, M4A) or transcripts (TXT, DOCX, PDF)
Do I need sample calls from my team?
Yes — the tool uses real calls to build the most relevant checklist.
Is this secure?
Yes. All files are encrypted, processed securely, and deleted after analysis.
Upload a call and get a downloadable template in minutes.
“We can now review customer calls for insights quality in minutes vs weeks. We also identify opportunities to improve our customer experience and increase sales like we never did before.”
“Before we got Insight7, I would spend days getting recordings transcribed, highlighting interesting quotes, and aggregating those quotes into insights. Now I just upload the recordings into Insight7 and all that work is done for me in a matter of minutes.”
“Insight7 is accurate in transcribing and has unique analysis capabilities other tools don’t have. I love the customer service too. It's exceptionally good.”
“I've been doing market research analysis for 40 years and Insight7 has been a huge help. It is super fast and convenient, absolutely fantastic so far!”
“Insight7 is a great tool and I am using it more and more every day. The time to insight is impressive, enabling me to take research or customer calls and turn them into Insights I can act off of.”
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