Analyze 100% of your implementation, support, care, and account management calls — without manual review.
Actionable Coaching Insights
Replace hours of spot-checking with automated scorecards and coaching tips tailored to each team.
Spot Trends Before They Become Problems
Identify recurring themes, missed moments, and service gaps across thousands of conversations.
Team-Level Performance Dashboards
Drill down by role, team, or customer segment.See what’s working, where customers get stuck, and how to improve.
Data-Driven Enablement
Launch new playbooks and methodologies with confidence, then measure real adoption and impact directly from calls.
How it Works
Seamless Zoom Integration
Ingest thousands of customer conversations automatically. No manual uploads, no missed data.
Smart Call Evaluation
Calls are classified by type (support, implementation, care, renewals) and evaluated against tailored scorecards.
Coaching & QA at Scale
Managers get instant scorecards, coaching recommendations, and evidence from transcripts — all traceable back to the call.
Dashboards & Trends
Go beyond single calls. See patterns across reps, teams, and timeframes. Track experience quality and customer sentiment over weeks or months.
Loved by 500+ insights and customer teams
Hear from our customers
“We can now review customer calls for insights quality in minutes vs weeks. We also identify opportunities to improve our customer experience and increase sales like we never did before.”
“Before we got Insight7, I would spend days getting recordings transcribed, highlighting interesting quotes, and aggregating those quotes into insights. Now I just upload the recordings into Insight7 and all that work is done for me in a matter of minutes.”
“Insight7 is accurate in transcribing and has unique analysis capabilities other tools don’t have. I love the customer service too. It's exceptionally good.”
“I've been doing market research analysis for 40 years and Insight7 has been a huge help. It is super fast and convenient, absolutely fantastic so far!”
“Insight7 is a great tool and I am using it more and more every day. The time to insight is impressive, enabling me to take research or customer calls and turn them into Insights I can act off of.”
Webinar on Sep 5: How to Turn Every Customer Call Into CX Insights That Drive Revenue
Learn how to transform everyday customer calls into actionable CX insights that boost retention and drive revenue growth without adding extra work for your team.
