The VoC Analyzer pulls direct quotes from conversations so you can highlight customer needs, frustrations, and preferences; straight from the source. Perfect for CX, product, marketing, and research teams who want insights without the noise.
Key Features
Extracts direct customer quotes from transcripts and recordings
Filters and organizes quotes by topic or theme
Highlights customer pain points and needs in their own words
Supports text and audio file uploads
Saves hours of manual review
How it Works
Call Upload
Upload customer conversation files
Call Analysis
Quote extraction based on specific topics
Output
Get quotes grouped by topic
Frequently Asked Questions
What formats do you support?
You can upload video/audio files (MP3, WAV, M4A) or text files (TXT, DOCX, PDF).
Can I tag or categorize the quotes?
Yes — the tool extracts quotes by topic, and you can manually adjust them.
Can I use this with support or sales calls?
Absolutely. It works with any customer-facing conversation.
“We can now review customer calls for insights quality in minutes vs weeks. We also identify opportunities to improve our customer experience and increase sales like we never did before.”
“Before we got Insight7, I would spend days getting recordings transcribed, highlighting interesting quotes, and aggregating those quotes into insights. Now I just upload the recordings into Insight7 and all that work is done for me in a matter of minutes.”
“Insight7 is accurate in transcribing and has unique analysis capabilities other tools don’t have. I love the customer service too. It's exceptionally good.”
“I've been doing market research analysis for 40 years and Insight7 has been a huge help. It is super fast and convenient, absolutely fantastic so far!”
“Insight7 is a great tool and I am using it more and more every day. The time to insight is impressive, enabling me to take research or customer calls and turn them into Insights I can act off of.”
