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Spot Market Trends in Conversations: Detect What’s Changing in Your Market — One Call at a Time

TL;DR: What this template does

This template analyzes customer and sales calls across time to detect emerging market trends.
Upload conversations from different periods, and get a timeline or theme board showing what topics are rising, shifting, or fading.

Why trend reports are slow --- and customer calls are fast

The market is shifting in real time.

This template helps you spot early signals of change through the conversations your teams are already having — with zero guesswork.

Definition: Market trends are patterns in customer concerns, expectations, and emerging needs that evolve over time — best detected from unstructured VOC data.

How does this template work?

Step 1: Upload Calls Across Time
  • Use sales, onboarding, CS, or renewal calls
  • Accepts video, audio, or transcript
  • Recommended: group by month, quarter, or cohort
Step 2: Extract Themes — Market Trends
  • AI clusters recurring mentions of themes like AI, compliance, pricing, integrations, etc.
  • Tags new or shifting priorities by timestamp
  • Detects changes in volume, sentiment, and urgency
Step 3: Output — Market Trends Timeline
  • Time-series chart showing theme evolution
  • Emerging vs fading topics map
  • Downloadable for product, marketing, research

What benefits does this template provide?

BenefitDescriptionImpact
Signal DetectionKnow what’s starting to matter to your usersBuild before competitors do
Content/Feature GuidanceTailor strategy to what’s gaining attentionImprove market responsiveness
Sales EnablementArm reps with what’s top-of-mind right nowIncrease close rates
Trend-Driven GTMUse trend insights for demand gen, messaging, roadmapStay ahead of the curve

How do different teams use this template?

Market Research Teams — Update trend narratives with real-time VOC
Founders & CPOs — Monitor shifts to pivot roadmap fast
PMMs — Adapt messaging to rising themes
Sales Leaders — Anticipate objections, surfacing concerns early

Frequently Asked Questions

What does this actually track?
It surfaces emerging themes, repeated concerns, and new patterns in customer conversations — helping you detect shifts in priorities, language, or expectations as they happen.
Can I compare trends before/after launch or event?

Yes — this is a perfect use case to measure market response to changes.

What formats does the trend timeline come in?

You get visual charts + theme boards with supporting quotes.

What Teams Are Saying

“We saw a spike in compliance and security concerns two months before it showed up in the press. That let us move first.”


— John Boettner, Development Director

Want to see what your market is starting to care about --- before the reports catch up?