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July 1, 2024

Best Practices for a Successful B2B Product Development Process with Chris Long

In this episode, Chris Long, VP of Product at Axonify joins Odun Odubanjo, CEO at Insight7 to discuss strategies for building successful B2B products from his experience leading B2B product…
Odun Odubanjo
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AICustomerData Analysis
September 5, 2024

Top 5 Call Monitoring Services for Quality Assurance: What to Consider

Effective communication is crucial for businesses striving for exceptional customer experiences. One of the best ways to achieve this is through top call monitoring services, which facilitate quality assurance processes.…
Insight7
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AICustomerData Analysis
September 5, 2024

Top 5 Call Center Automation Trends to Follow in 2024

As businesses look to enhance their customer service experience, 2024 Call Center Automation Trends are becoming increasingly essential. The call center industry is experiencing rapid evolution, driven by technological advancements…
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AICustomerData Analysis
September 5, 2024

Designing a Winning Call Center KPI Scorecard: 6 Essential Steps

Understanding the Call Center KPI Scorecard is crucial for any organization striving for excellence in customer service. The call center serves as a vital touchpoint for customer interaction, making it…
Insight7
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