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Identify Unique Differentiators: Uncover What Sets You Apart — Straight From the Customer's Mouth

TL;DR: What this template does

This template extracts the key differentiators customers say make your product unique.
Upload feedback from interviews, surveys, or calls, and receive a quote-backed report showing what actually makes you stand out in the market.

Why true differentiation should come from your customers

You don’t get to decide what makes you different — your buyers do.

This template helps you uncover the language and signals that highlight your distinct value through the lens of real users.

Definition: A differentiator is a trait, feature, or outcome that customers perceive as meaningfully distinct from alternatives — surfaced through actual feedback, not internal opinion.

How does this template work?

Step 1: Upload Customer Feedback
  • Use win/loss interviews, onboarding calls, NPS responses, or sales chats
  • Accepts audio, video, or transcript
  • Ideal with 8–15 conversations across buyer types
Step 2: Extract Competitor Insights
  • AI identifies positive contrast points with competitors
  • Tags recurring themes: speed, UX, support, ROI, integration, etc.
  • Clusters quotes that reinforce differentiation
Step 3: Output — Unique Differentiators Report
  • Summary of differentiators with supporting quotes
  • Ranked by frequency and emotional weight
  • Downloadable for positioning, product, and sales

What benefits does this template provide?

BenefitDescriptionImpact
Authentic DifferentiationDiscover what truly sets you apart in the marketImprove positioning + copy
Battlecard FuelBuild objection-handling assets with real quotesEnable sales with confidence
Product ClarityKnow what to reinforce or amplify in roadmap decisionsStrengthen GTM strategy
GTM AlignmentAlign all teams on what customers perceive as your edgeConsistent messaging

How do different teams use this template?

PMMs — Build positioning from what customers actually believe
Sales Enablement — Prepare reps to win competitive deals
Founders — Clarify what makes your product truly defensible
Product Strategy — Double down on your most unique strengths

Frequently Asked Questions

How is this different from a feature comparison?
This is about perceived value, not product spec — it surfaces how customers emotionally frame your strengths.
Can I use this in pre-launch positioning?

Absolutely. This is especially helpful in early stages to shape initial market narrative.

What kinds of differentiators show up most?

UX simplicity, trust, support, speed, pricing, or alignment with a key job-to-be-done — often framed in emotional language.

What Teams Are Saying

“Insight7 helped us find our true edge. We always thought it was our integrations — turns out, it was trust. Customers told us loud and clear.”


— Antonia Darder, Professor & Researcher

Want to stop guessing what makes you different — and start using it?