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Extract High-Impact Messaging: Find the Words Your Customers Actually Use — and Trust

TL;DR: What this template does

This template identifies the phrases, language patterns, and positioning statements that resonate most with your audience.
Upload customer interviews, sales calls, or surveys — and get a list of high-impact messages, grouped by theme and quote-backed.

Why messaging that resonates starts with listening

Customers have already told you what matters.

This template surfaces the language that sticks — so you can reflect their needs, not just sell your features.

Definition: High-impact messaging refers to the exact language, phrases, or themes that customers connect with emotionally and cognitively — based on real conversation data.

How does this template work?

Step 1: Upload VOC or Sales Conversations
  • Works with discovery calls, onboarding, surveys, interviews
  • Accepts text, audio, or video
  • Recommended: 8–15 customer-facing conversations
Step 2: Extract Messaging Grid
  • AI surfaces phrases with emotional or descriptive impact
  • Clusters themes (trust, ease, ROI, speed, frustration, etc.)
  • Highlights repeated expressions and sticky phrasing
Step 3: Output — Messaging Insights List
  • Grouped language cards by theme or persona
  • Direct quotes with emotional tags
  • Downloadable for PMMs, content, and product teams

What benefits does this template provide?

BenefitDescriptionImpact
Message-Market FitFind the words that match what users care aboutIncrease conversion + trust
Clarity in CommunicationUse proven language that resonatesRemove guesswork from copy
Persona-Specific InsightsSegment by ICP, role, or use casePersonalize positioning
Alignment for TeamsGround messaging in real feedbackConsistent GTM execution

How do different teams use this template?

PMMs — Refine messaging based on what customers say
Content Writers — Pull quotes that drive landing pages and campaigns
Growth Teams — Improve hook and headline performance
Founders — Validate GTM pitch based on actual user language

Frequently Asked Questions

Do I need structured survey data?

Nope. This works best with natural language — interviews, calls, chat logs.

Can this be used to improve our sales and marketing copy?
Yes. The extracted phrases can directly inform landing pages, ads, pitch decks, onboarding scripts, and even email subject lines—ensuring they reflect real customer language.
Will this include exact phrases?

Absolutely. You’ll get the raw quotes and the thematic cluster they belong to.

What Teams Are Saying

“We used Insight7 to find the phrases customers repeated across dozens of interviews. Those became our homepage headlines.”


— Toye Fatolu, Product Designer, Terragon Group

Want to speak in words that move your audience?