The system uses natural language processing (NLP) to analyze transcripts from interviews, surveys, and other forms of feedback. It identifies key milestones in the employee journey, such as onboarding, performance reviews, career development, and exit interviews, and visualizes them in a timeline or journey map.
Feedback helps by providing qualitative data that highlights employees’ emotional states, frustrations, and satisfactions during each key moment. For example, feedback from onboarding could reveal whether employees felt adequately supported or whether there were gaps in the process.
Absolutely. Product, ops, and internal comms also use it to design better internal UX.