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Competitive SWOT: Use Customer Insights to Build SWOTs on Competitors

TL;DR: What this template does

This template turns competitive insights from user interviews into a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) โ€” but focused on your competitors.
Upload comparative interviews and get a clear, quote-supported SWOT report on a rival brand or product.

Why build a SWOT on your competitors using customer voice?

Most SWOTs are built internally โ€” full of opinions.

This one is built externally โ€” full of insight.

Definition: A competitive SWOT based on voice-of-customer is a structured view of how your competitors are perceived โ€” directly from the buyers, customers, and partners who know them best.

How does this template work?

Step 1: Upload Comparison Interviews
  • Works with win/loss, sales, competitor research interviews
  • Accepts transcripts, video, and audio
  • Best with 6โ€“12 detailed interviews per competitor
Step 2: Extract SWOT Themes from Feedback
  • AI categorizes insights into SWOT format
  • Tags quote-based strengths and weaknesses
  • Surfaces threats (e.g., upcoming market moves) and opportunities (e.g., unmet needs)
Step 3: Output โ€” Competitor SWOT Report
  • SWOT grid with full quote citations
  • Thematic summary + segment view
  • Ready-to-share for product, exec, or GTM use

What benefits does this template provide?

BenefitDescriptionImpact
Competitive ClaritySee what the market actually thinks about competitorsSharper strategy
Quote-Supported SWOTAdd credibility and insight to classic strategy toolsStronger internal buy-in
Fast AnalysisReplace manual synthesis with fast, accurate clusteringSave 10+ hours per SWOT
Strategic PlanningUse VoC to drive product and market movesBetter GTM alignment

How do different teams use this template?

Strategy Leads: Build competitor playbooks
PMMs: Prep board decks or GTM strategy with confidence
Founders: Validate investor narratives
Sales Ops: Use SWOTs to guide territory or pitch focus

Frequently Asked Questions

Does this replace traditional competitor research?
Not entirely โ€” but it makes your SWOT way more grounded and persuasive.
How is this different from a regular SWOT analysis?
Traditional SWOTs are internal and often speculative. This one is built from real customer feedback โ€” it reflects actual market perception.
What if my interviews donโ€™t mention all four SWOT areas?
Thatโ€™s fine. The template will still generate a report with the strongest available data and flag which areas had lower signal strength.

What Teams Are Saying

“I used Insight7 to build a quote-backed SWOT on a major competitor. The quotes made the whole thing more believable โ€” and it landed with our exec team fast.”


โ€” Juliet Howe, Consultant

Want a competitor SWOT that reflects market reality โ€” not internal bias?

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