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Competitive Messaging Insights: Understand How Customers Talk About You — Versus the Competition

TL;DR: What this template does

This template analyzes customer interviews to extract side-by-side messaging comparisons between your brand and competitors.
Upload conversations that mention alternatives, and receive a quote-backed report showing how you’re positioned in their minds.

Why you need to win the narrative --- not just the deal

You don’t just compete on features. You compete on how people talk about you.

This template reveals how customers compare you — so you can adjust messaging, battlecards, and differentiation based on truth, not guesswork.

Definition: Competitive messaging insights are customer-perceived differences in brand tone, positioning, and value — revealed through natural language in sales, onboarding, and post-purchase conversations.

How does this template work?

Step 1: Upload Competitor-Mentioning Conversations
  • Use discovery calls, win/loss interviews, post-demo feedback
  • Accepts audio, video, or text
  • Best with 6–12 calls per competitor group
Step 2: Extract Messaging Themes
  • AI tags mentions of competitors, pricing, UX, support, positioning
  • Highlights contrasts in tone, value, brand perception
  • Groups quotes by common comparison themes (e.g., “X is cheaper but confusing”)
Step 3: Output — Competitive Messaging Report
  • Comparison chart: you vs them (by theme + quote)
  • Strengths, risks, and neutral perception
  • Downloadable for GTM, sales, or marketing strategy

What benefits does this template provide?

BenefitDescriptionImpact
Battlecard OptimizationUse real buyer language to refine objection handlingSharper sales enablement
Positioning CalibrationUnderstand where you stand — and whyImprove GTM alignment
Brand Messaging ClarityRefocus messaging based on market contrastBetter awareness and trust
Competitive AdvantageSpot white space or weaknesses in your rivals’ perceptionOutposition the competition

How do different teams use this template?

PMMs — Sharpen differentiation with voice-of-market language
Sales Enablement — Train reps on what competitors are actually being praised/criticized for
Founders — Prepare competitive decks with real quote ammo
Demand Gen — Craft campaigns that strike directly at competitor weaknesses

Frequently Asked Questions

What does this template actually do?
It analyzes customer conversations to uncover how they talk about your product vs. competitors — what they say you do better, where others win, and how they frame the trade-offs.
Can this help us understand why we’re losing deals?
Yes. Especially in win/loss interviews and late-stage sales calls. It flags patterns like “too expensive,” “missing key feature,” or “not as easy to use as X.”
Will this work for indirect competitors too?

Yes — any alternative that shows up in conversation will be picked up and analyzed.

What Teams Are Saying

“This gave us real ammo for our GTM team. It’s not just hearsay — it’s how customers actually talk about us and our competitors.”


— Juliet Howe, Consultant

Want to position yourself based on what customers say, not what you hope?