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Identify Prospect Pain Points: Uncover the Pain That Drives Pipeline

TL;DR: What this template does

This template analyzes early sales conversations to extract and rank the top pain points mentioned by prospects.
Upload intro or discovery calls and receive a quote-backed list of pains — sorted by urgency, sentiment, and frequency.

Why top-of-funnel pain matters most

If you miss the problem, the deal stalls.

This template helps you understand the language prospects use to describe their pain — so you can tailor messaging and increase connect-to-convert rates.

Definition: Prospect pain points are early-expressed frustrations, blockers, or inefficiencies mentioned in top-of-funnel conversations — used to guide outreach and pitch refinement.

How does this template work?

Step 1: Upload Intro/Discovery Calls
  • Use outbound, inbound, SDR, or AE discovery recordings
  • Accepts video, audio, or transcripts
  • Best with 8–15 calls across industries or ICPs
Step 2: Extract Themes — Customer Insights
  • AI surfaces explicit and implicit pain signals
  • Tags emotional language, urgency, and context
  • Ranks pain points by severity and frequency
Step 3: Output — Pain Point Report
  • Ranked pain points with buyer quotes
  • Tags per vertical, persona, and deal size
  • Downloadable for sales, enablement, and PMM teams

What benefits does this template provide?

BenefitDescriptionImpact
Better Discovery PrepKnow what to look for before the callIncrease qualification speed
High-Intent MessagingBuild hooks around real painsImprove outbound conversions
Objection Handling AmmoAddress common friction with confidenceShorten deal cycles
Product Feedback LoopShare pain trends with product teamsAlign roadmap with GTM reality

How do different teams use this template?

AEs + SDRs — Pre-load discovery with likely pain points
Sales Enablement — Train reps using real buyer language
PMMs — Build messaging based on first-touch voice
Founders — Clarify ICP friction for pitch decks and roadmaps

Frequently Asked Questions

Do I need to tag personas or verticals first?
Not required — the system can auto-detect patterns, but tagging enhances output precision.
Will I get actual quotes per pain point?
Yes — every pain is anchored in real, copy-paste-ready buyer quotes.
How often should I update this?
Monthly or quarterly refreshes help detect new friction patterns over time.

What Teams Are Saying

“We used this to find the top 5 pain points for our new segment. It gave our SDRs clarity — and conversions jumped in 2 weeks.”


— Katie Branch, VP, Interprofessional Education

Want to speak to pain points your prospects already feel?