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Automate Call Quality Assurance & Agent Evaluations

Insight7 automates customer service quality assurance and rep performance evaluations using AI to enhance customer satisfaction and increase revenue.
Loved by 2000+ organizations
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Ensure Consistent Call Quality Across Your Center

  • Automated Evaluations: AI assesses every call against your quality standards.
  • Unbiased Scoring: Eliminate human subjectivity for fair, consistent ratings.
  • Real-Time Monitoring: Track quality metrics and customer satisfaction instantly.

Uncover Actionable Insights to Improve Service

  • Pattern Recognition: Identify trends affecting call quality and customer experience.
  • Performance Gaps: Pinpoint areas where agents need additional support or training.
  • Customer Satisfaction Drivers: Understand key factors impacting CSAT scores.

Elevate Agent Performance with Data-Driven Coaching

  • Comprehensive Assessments: Get detailed quality reports for each call and agent.
  • Targeted Feedback:  Provide specific, actionable insights for improvement.
  • Continuous Development: Track progress and adjust training based on AI-generated insights.

What our customers are saying...

Secure by design
Enterprise grade security
Security and customer privacy is our priority
at every step of the engineering process.
256-bit AES and 256-bit SSL/TLS encryption
Security logging, uptime monitoring, and system availability metrics
Coding practices based on the OWASP Top Ten
Penetration tests by security experts
Regular impact assessments
SOC 2 Type II
Service Organization Control Report
GDPR
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Automate Call Quality Assurance & Agent Evaluations

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Resources
Webinar on Sep 5: How to Turn Every Customer Call Into CX Insights That Drive Revenue
Learn how to transform everyday customer calls into actionable CX insights that boost retention and drive revenue growth without adding extra work for your team.