How-To Guide How to Use Sales Call Evaluations to Drive Rep AccountabilitySales Call Accountability is essential for maintaining a high-performance sales team. Conducting thorough sales call…Bella WilliamsJune 24, 2025
How-To Guide How Customer Conversation Analytics Improved SDR Ramp-Up Time by 40%Introduction Customer conversation analytics refers to the systematic analysis of interactions between sales development representatives…Bella WilliamsJune 24, 2025
How-To Guide How to Build a Scalable Call Evaluation Workflow Without Burning Out QA TeamsIntroduction Call evaluation is a critical process in quality assurance (QA) that involves assessing recorded…Bella WilliamsJune 24, 2025
How-To Guide The Key Metrics That Matter Most in a Call Evaluation ScorecardIntroduction A Call Evaluation Scorecard is a structured tool used to assess the quality of…Bella WilliamsJune 24, 2025
How-To Guide How to Review Sales Discovery Calls for Qualification AccuracyIn the dynamic landscape of sales, the sales discovery call serves as a pivotal moment…Rachael OddiriJuly 2, 2025
How-To Guide Sales Call Insights: What You Can Learn From Your Last 100 DemosIn sales, every call matters. Each product demo you deliver isn’t just about showcasing your…Rachael OddiriJune 24, 2025
Customer InsightsHow-To Guide The 3 Layer Framework for Turning Customer Conversations into Business DecisionsMost teams don’t have a data problem. They have a signal extraction problem. Especially when…Kehinde FatosaJuly 10, 2025
How-To Guide How to Avoid Intake Call Errors That Hurt RetentionWhen retention drops, most teams blame marketing, messaging, or product. Rarely do they look at…Kehinde FatosaJuly 10, 2025
How-To Guide 5 Ways to Present Insights That Actually Drive ChangeWhen research teams, marketers, or consultants present findings, they often make one of two mistakes:…Kehinde FatosaJuly 11, 2025
How-To Guide How to Build a Repeatable Coaching System Using Call DataMost teams are drowning in call data but barely scratching the surface of what it…Kehinde FatosaJuly 11, 2025