How to Use Sales Call Evaluations to Drive Rep Accountability 
Sales Call Accountability is essential for maintaining a high-performance sales team. Conducting thorough sales call…
Hello InsightJune 24, 2025
How to Build a Scalable Call Evaluation Workflow Without Burning Out QA Teams
Call evaluation is a critical process in quality assurance (QA) that involves assessing recorded customer…
Hello InsightJuly 15, 2025
The Key Metrics That Matter Most in a Call Evaluation Scorecard
A Call Evaluation Scorecard is a structured tool used to assess the quality of customer…
Hello InsightJuly 15, 2025
How Customer Conversation Analytics Improved SDR Ramp-Up Time by 40%
Customer conversation analytics refers to the systematic analysis of interactions between sales development representatives (SDRs)…
Hello InsightJuly 15, 2025
How to Review Sales Discovery Calls for Qualification Accuracy 
In the dynamic landscape of sales, the sales discovery call serves as a pivotal moment…
RachelJuly 2, 2025
Sales Call Insights: What You Can Learn From Your Last 100 Demos
In sales, every call matters. Each product demo you deliver isn’t just about showcasing your…
RachelJuly 27, 2025
The 3 Layer Framework for Turning Customer Conversations into Business Decisions 
Most teams don’t have a data problem. They have a signal extraction problem. Especially when…
Kehinde FatosaJuly 10, 2025
How to Avoid Intake Call Errors That Hurt Retention
When retention drops, most teams blame marketing, messaging, or product. Rarely do they look at…
Kehinde FatosaJuly 29, 2025
5 Ways to Present Insights That Actually Drive Change
When research teams, marketers, or consultants present findings, they often make one of two mistakes:…
Kehinde FatosaJuly 11, 2025
How to Build a Repeatable Coaching System Using Call Data
Most teams are drowning in call data but barely scratching the surface of what it…
Kehinde FatosaJuly 11, 2025
