Customer Insights

In today's fast-paced call center environment, representatives face numerous stressors, from handling irate customers to…

Agent coaching software plays a crucial role in tracking resilience improvement over time by leveraging…

In today's fast-paced call center environment, developing mental toughness is essential for agents to thrive.…

Improving agent performance through AI-coached resilience strategies involves leveraging advanced AI tools to enhance the…

In today's fast-paced call center environment, balancing agent productivity with their wellbeing is crucial. Leveraging…

In today's fast-paced work environment, maintaining energy without burning out is crucial for agents, especially…

In the fast-paced world of customer service, call center representatives often face challenging interactions that…

AI measures call center agent skills related to emotional resilience by analyzing interactions through advanced…

Improving agent performance in the call center through resilience coaching at scale is essential for…

Agent coaching software that identifies agents at risk of burnout is essential for maintaining a…