Customer Insights

Call center representatives often face high-pressure situations that can lead to significant stress. Effective training…

Agent coaching software plays a crucial role in building resilience among employees in high-pressure roles,…

Resilience training is essential for call center agents, particularly within collections teams, as it equips…

AI coaching plays a crucial role in helping agents recover between difficult calls by providing…

In today's fast-paced call center environment, boosting agent productivity while safeguarding mental health is crucial.…

Improving agent performance in the call center through sustainable pacing with AI involves leveraging advanced…

Recognizing personal burnout warning signs is crucial for maintaining agent well-being and performance. Effective agent…

In today's fast-paced call center environment, representatives face numerous stressors, from handling irate customers to…

Agent coaching software plays a crucial role in tracking resilience improvement over time by leveraging…

In today's fast-paced call center environment, developing mental toughness is essential for agents to thrive.…