Building a great product doesn’t end there, putting into consideration what your customers think about your product should be top of mind.
As customers are the best judges of your products, it’s always better to ask them what they like and don’t like.
According to many product managers, customer feedback is critical to the success of a product. This is why it is important to carefully structure and select the product survey questions you ask your customers.
What is a Product Survey?
A product survey is a tool that businesses use to gather feedback from customers and potential customers on their products.
Product surveys can be used to better understand customer needs and desires, as well as to solicit feedback on product design, functionality, pricing, and market fit. These product insights can be used to predict how well the product will perform in consumers’ hands.
Running a survey before launching a product means you get to see what people really want and need.
Alternatively, product surveys can be carried out before a product is developed, before it is launched, and after it is launched. They are not just for products that are already on the market.
Why You Should Run A Product Survey
1. Helps you understand your customer better
Product surveys provide you with real-world data and prevent you from making assumptions about your customers. A product feedback survey will tell you how they think and feel, their purchasing habits, what they prefer to buy, and much more. This, in some ways, brings you closer to your customers.
2. Identify new ideas for features or improvements
There is no better way to improve your product development than to solicit feedback from your most devoted customers.
Consider product surveys as brainstorming sessions with your customers.
It’s a chance for them to connect with your product and support your roadmap in ways you may not have considered. All you need in your product surveys is the right structure to encourage them to be more creative.
3. Makes it easier to gather insights
Product surveys can assist you in measuring customer satisfaction in the most contextual way possible.
Segmented product surveys can help you reach your most engaged users and learn what they like about your product.
You can also ask your new user’s product survey questions to gather their initial feedback.
4. Track and improve customer satisfaction
A product survey is what you need if you want to know how satisfied your customers are with your products. It is an effective way to learn what they like, dislikes, want, and require, as well as identify areas for improvement.
For example, you can use product evaluation survey questions to determine their evaluation rates and level of satisfaction.
Using product surveys allows you to obtain detailed feedback on issues that are important to your customers. Surveys are one of the most cost-effective methods of gathering first-hand information on customer feedback. From there, you can make the necessary changes to increase the value of your product or service.
10 Best Survey Questions To Ask Your Customers
1. How satisfied are you with our product on a scale of 1 to 10?
This is one of the most frequently asked CSAT questions. It’s a relevant question to ask all of your customers, whether it’s about measuring customer satisfaction or gathering quick feedback about your product.
2. How easy is it to use our product?
Although experienced users of your product may find it useful, what about new sign-ups?
Here, you can discover that the product is less user-friendly than you anticipated, which, if it frustrates new users, can be discouraging.
Therefore, take into account making some product components simpler by including video tutorials or helpful hacks.
3. How often do you use our product?
Begin with the basics. With this question, you can learn which products your customers use and how frequently they use them.
This will make the following questions even more useful—you’ll be able to see which products make people happy, which don’t, and which products your most loyal customers use.
4. What do you like about our product?
This is a question that allows for a more detailed response. Ask it as an open question to allow customers to express their opinions on your product.
Make sure you collect all responses in a way that allows you to identify key trends among all results.
5. What do you dislike about our product?
Knowing what your customers like about your product isn’t enough. You should also inquire about their dislikes.
The responses may range from major issues to minor details, but all feedback is valuable. Document all responses and bring the best ones to your product development meetings to figure out how to improve the user experience.
6. What is one feature you would like us to include?
It should always be simple for your customers to request product features.
To learn what they think, ask them this question after they’ve spent a certain amount of time using your product.
Some of these suggestions could be useful additions to your product roadmap.
7. Do you think our product is good value for money?
This question can help you determine whether your customers consider your product to be cost-effective for the services it provides. It differs from overall customer satisfaction in that someone may be pleased with your product but find it expensive. Alternatively, a disengaged user may be comparing different products that offer more features at a comparable price.
If you need more information, ask a follow-up question and ask your users to suggest the best pricing for your product.
8. How likely are you to recommend this product to others?
This NPS (Net Promoter Score) question will help you determine how likely it is that customers will recommend your product to their social network. This question can help you gauge the efficacy of word-of-mouth marketing, which is a proven method of product promotion.
If it’s negative, then that makes this whole survey even more important. If your customers are leaving negative reviews about you, then this feedback is essential.
9. Why did you choose our product?
Many assumptions are being made by your team, and the best way to validate them is to ask your customers.
When they are more engaged, ask them why they chose your product over others. Use the information to improve your value proposition and product-market fit.
10. How can we improve our product to better meet your needs?
More than anyone else, your customers understand the value of your product. This question reveals where you should concentrate your efforts in order to satisfy your clients the most.
Save this question for the survey’s conclusion. Asking the prior questions first will give your readers time to consider the product.
By including this as the final question in your survey, you can ensure that everyone who responds has a recent, vivid memory of your product and their interaction with it.