Save hours analyzing customer calls with automated evaluation, keyword tracking, and detailed insights for quality, compliance, and sales opportunities
We have been working with the Insight 7 team for over 6 months and their
attention to detail and willingness to fix issues is beyond measure. They are an easily accessible team with a level of service that is very hard to find.
With the progression of AI into our world, Insight 7 has greatly helped us become more accurate and efficient when evaluating our Customer Service Representatives.
We are looking forward to working with them as we continue into the future.
James C. Akins Leader of Organization and Staffing
Tri County Metals
Seamlessly upload thousands of calls from any platform including popular VOIP tools, Database,
AWS Server, Google Drive, OneDrive, or your local storage.
Wide Format Support
Handle audio files (mp3, wav, etc.) or text transcriptions with ease.
Advanced Data Cleaning & Protection
Automatically redact sensitive information for regulatory compliance and filter unwanted calls from evaluation.
“Before we got Insight7, I would spend days getting recordings transcribed, highlighting interesting quotes, and aggregating those quotes into insights. Now I just upload the recordings into Insight7 and all that work is done for me in a matter of minutes.”
“Insight7 is accurate in transcribing and has unique analysis capabilities other tools don’t have. I love the customer service too. It's exceptionally good.”
“We can now review customer calls for insights quality in minutes vs weeks. We also identify opportunities for improvement like we never did before.”
“I've been doing market research analysis for 40 years and Insight7 has been a huge help. It is super fast and convenient, absolutely fantastic so far!”
“Insight7 is a great tool and I am using it more and more every day. The time to insight is impressive, enabling me to take research or customer calls and turn them into Insights I can act off of.”
