Automate Call Quality Assurance & Agent Evaluations

Insight7 automates customer service quality assurance and rep performance evaluations using AI to enhance customer satisfaction and increase revenue.
Loved by 2000+ organizations
Shopify Logo

Ensure Consistent Call Quality Across Your Center

  • Automated Evaluations: AI assesses every call against your quality standards.
  • Unbiased Scoring: Eliminate human subjectivity for fair, consistent ratings.
  • Real-Time Monitoring: Track quality metrics and customer satisfaction instantly.

Uncover Actionable Insights to Improve Service

  • Pattern Recognition: Identify trends affecting call quality and customer experience.
  • Performance Gaps: Pinpoint areas where agents need additional support or training.
  • Customer Satisfaction Drivers: Understand key factors impacting CSAT scores.

Elevate Agent Performance with Data-Driven Coaching

  • Comprehensive Assessments: Get detailed quality reports for each call and agent.
  • Targeted Feedback:  Provide specific, actionable insights for improvement.
  • Continuous Development: Track progress and adjust training based on AI-generated insights.

What our customers are saying...

Secure by design
Enterprise grade security
Security and customer privacy is our priority
at every step of the engineering process.
256-bit AES and 256-bit SSL/TLS encryption
Security logging, uptime monitoring, and system availability metrics
Coding practices based on the OWASP Top Ten
Penetration tests by security experts
Regular impact assessments
SOC 2 Type II
Service Organization Control Report
GDPR
General Data ProtectionRegulation

Automate Call Quality Assurance & Agent Evaluations

Unlock Insights from
Interviews 10x faster
Resources