Transform Your Call Data into Actionable Insights
Analyze customer calls with precision and efficiency to ensure quality, compliance and impactful outcomes.
Loved by teams across industries and sizes
Upload & Process Call Data
- Bulk Upload: Seamlessly upload thousands of calls from any platform including popular VOIP tools, Database, AWS Server, Google Drive, OneDrive, or local storage.
- Wide Format Support: Handle audio files (mp3, wav, etc.) or text transcriptions with ease.
- Advanced Data Cleaning & Protection: Automatically redact sensitive information for regulatory compliance and filter unwanted calls from evaluation
Automate QA, Compliance, and Keyword Detection
- Caller & Recipient Scorecards: Gain a quick overview of individual performance
- Keyword & Phrase Tracking: Identify important sales keywords and recurring patterns in conversations.
- QA & Compliance Scores: Instantly evaluate call quality against your benchmarks
Generate Insights That Drive Actions
- Custom Reports & Visualization: Create tailored dashboards & visuals with actionable metrics that are easy to share with stakeholders
- Trend Analysis: Identify gaps, trends, and opportunities from your call data.
- Export and Share: Compile insights into detailed reports for training, compliance, or executive review.
Secure by design
Enterprise grade security
Security and customer privacy is our priority
at every step of the engineering process.
at every step of the engineering process.
256-bit AES and 256-bit SSL/TLS encryption
Security logging, uptime monitoring, and system availability metrics
Coding practices based on the OWASP Top Ten
Penetration tests by security experts
Regular impact assessments
SOC 2 Type II
Service Organization Control Report
GDPR
General Data ProtectionRegulation
Discover the Power of Automated Call Analysis
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💬 Questions about evaluate?
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