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Identify Unmet Customer Needs

Turn Raw Conversations Into Clear Customer Needs — Instantly

Use AI to analyze interviews, surveys, and calls to uncover friction points, unmet expectations, and decision-ready insights.


Generate Journey Map

About this Template

This template is meticulously crafted to help you visualize and understand the intricate steps your customers take when interacting with your product or service. By mapping out each touchpoint, pain point, and opportunity along the journey, you can identify areas for improvement and enhance the overall customer experience.

Benefits:

  • Enhanced Customer Experience: Visualize the customer journey to identify pain points and opportunities for improvement, ultimately leading to a more seamless and satisfying experience for customers.
  • Strategic Decision-Making: Use data-driven insights to make informed decisions about where to allocate resources and prioritize initiatives that will have the greatest impact on customer satisfaction.
  • Cross-Functional Alignment: Foster alignment across departments by providing a shared understanding of the customer journey, encouraging collaboration and cooperation in delivering exceptional customer experiences.
  • Continuous Improvement: Monitor changes in the customer journey over time and iterate on your strategies to adapt to evolving customer needs and market trends.

Empower your team to optimize the customer journey and drive long-term success with our intuitive and insightful Journey Map template.

Account Opening Journey Map

Use this template to start your research


Generate Journey Map

Stop Sitting on Unused Feedback

You’ve done the hard work — customer interviews, surveys, support calls. You know there are insights in there. Gaps. Frustrations. Moments that matter. But they’re buried in transcripts no one has time to read.

It’s overwhelming. Manual. Slow. So the real insight? It gets lost.

Insight7 changes that. Just upload your conversations — and in minutes, you’ll see what your customers want but aren’t getting.

No tagging. No prompting. No overthinking.

Upload Your First File – Takes Less Than 2 Minutes
Try Free With Sample Data

What You’ll Learn in Minutes

  • What your customers are struggling with (but may not say directly)
  • Where your product or messaging isn’t meeting expectations
  • Which themes, emotions, and gaps keep showing up across conversations

All delivered in a clear, shareable report — ready to use in strategy, messaging, or product decisions.

Here’s How It Works

1

Step 1: Upload customer interviews, surveys, call transcripts, or audio/video files.

2

Step 2: Insight7 uses AI to extract emotional signals, pain themes, and gaps between what customers want and what they get.

3

Step 3: Get a report with quote clusters and unmet need summaries—ready to share with your team


Try With Sample Data → See how it works in 60 seconds

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What Teams Are Saying

“It’s like having a strategist read all your transcripts and highlight only what matters.”

— B2B Product Marketer

“We found 5 unmet needs that we missed completely the first time through.”

— Research Lead, HealthTech

“We stopped guessing what to build and started listening — without the bottleneck.”

— Founder, SaaS Startup

FAQs

Can I use my own transcripts or calls?

Yes. You can upload DOCX, TXT, PDFs, audio, video, Zoom links—anything. We handle 60+ languages.

Do I need to tag or train it?

No. Insight7 works right out of the box. It finds themes and needs automatically.

How do I know it’s accurate?

Our AI is trained for qualitative research — not just keywords. It captures nuance, emotion, and context.

Ready to Hear What Customers Really Need?

Your customers are telling you what they need. They’re dropping clues in every sentence — you just haven’t seen them yet.

Let Insight7 surface it. So you can stop guessing. And start building with clarity.

Upload Your First File – Get Instant Insights
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