Rapidly assess call analytics platforms for technical compatibility, integration requirements, and security/compliance readiness. No guesswork, just a structured diagnostic kit to guide your pilot decision.
Key Features
Pre-assessment checklist for tech stack, stakeholders, and call volume
Detailed integration diagnostics for contact center, CRM, and data systems
Vendor evaluation templates with red flags and scoring guidance
Executive summary template for stakeholder reporting
Actionable insights to streamline pilot setup and minimize risk
How it Works
Prepare
Gather your current systems and stakeholder info.
Assess
Use the diagnostic questions and templates to evaluate vendors.
Score & Summarize
Identify integration gaps, risks, and feasibility.
Act
Download the completed kit and use it to guide your pilot decision.
Frequently Asked Questions
Who should use this call analytics assessment?
CX, IT, and Analytics teams evaluating vendors for a call analytics pilot or full deployment.
Can I customize the assessment for my organization?
Absolutely. The template allows customization for your tech stack, compliance requirements, and analytics needs.
How long does it take?
You can complete the assessment in a few hours, depending on the number of vendors and internal stakeholders involved.
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Webinar on Sep 26: How VOC Reveals Opportunities NPS Misses
Learn how Voice of the Customer (VOC) analysis goes beyond NPS to reveal hidden opportunities, unmet needs, and risks—helping you drive smarter decisions and stronger customer loyalty.
