Track improvements over time with visual reports tailored for trainers, supervisors, and executives.
Smart QA Without the Manual Work
Automatically evaluate every call against your custom QA benchmarks and scoring rubrics.
Pinpoint Coaching Needs Instantly
See agent performance across key dimensions like empathy, clarity, compliance, and issue resolution.
Stay Secure and Compliant
Sensitive data is automatically redacted, ensuring safe and regulation-ready analysis.
How it Works
Upload Your Calls Securely
Bulk upload audio or text files from your preferred platform or storage system.
Automated Evaluation Engine
Calls are scored, redacted, and analyzed against your QA and compliance standards.
Train with Data, Not Guesswork
Use insights and reports to improve onboarding, coaching, and ongoing training programs.
Loved by 500+ insights and customer-facing teams
Hear from our customers
“We can now review customer calls for insights quality in minutes vs weeks. We also identify opportunities to improve our customer experience and increase sales like we never did before.”
“Before we got Insight7, I would spend days getting recordings transcribed, highlighting interesting quotes, and aggregating those quotes into insights. Now I just upload the recordings into Insight7 and all that work is done for me in a matter of minutes.”
“Insight7 is accurate in transcribing and has unique analysis capabilities other tools don’t have. I love the customer service too. It's exceptionally good.”
“I've been doing market research analysis for 40 years and Insight7 has been a huge help. It is super fast and convenient, absolutely fantastic so far!”
“Insight7 is a great tool and I am using it more and more every day. The time to insight is impressive, enabling me to take research or customer calls and turn them into Insights I can act off of.”
